
Services - Customers
The customer-oriented policies that control the company' s strategy provide the immediate resolution of customer and associate demands through simple processes. The people that form the workforce of company, are excellently trained and knowledgable of the processes at work. They recognise teamwork, pride and eagerness. they serve the common vision of LEBEN with faith.
Useful Questions
How do I pay off the premiums?
The premiums or advance payments owed by the customer can be paid via the following ways:
- By cash at the company' s offices.
- The postal offices.
- With VISA and MASTERCARD credit cards.
- Via e-banking to the banks mentioned below.
- With deposit to the following company' s bank accounts:
| BANK | Account No. |
|---|---|
| EMPORIKI BANK | 83493984 or 83494000 |
| PIRAIOS BANK | 5070026299183 |
| EFG EUROBANK ERGASIAS | 00260141450200121887 |
| ALPHA BANK | 149002320002198 |
| ETHNIKI | 665/470073-29 |
| ΜΙLLENIUM | 0006978772 |
If the customer deposits money to a bank account, he should ask either the cashier to write the name of the customer and the contract number or the customer should fax the bank receipt to the central offices (no. 2109223565), and write with a blank pen, the contract number and the customer name.
- Through the web site www.easypay.gr. The customer selects in the insurance category our company (LEBEN) and he charges his bank account or his credit card to pay the premium, following the directives shown on the site.
What do I do in case of compensation?
With regard to the covers of the contract, each insurant or beneficiary in contract with LEBEN, can claim compensation in case of accident, illness or death. The compansation is paid with the submissal to the Insurer, the necessary support documents that prove the incident. In order to keep the procedure as smooth as possible, we mention below, for each case, the necessary support documents.
We clarify that, beyond those shown here, the Insurrer can ask extra information, clarifications or support documents.
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COMPENSATION FROM ACCIDENT OR ILLNESS
- Written declaration of the insurant, within seven (7) days, (or telephone declaration before the written) for the type, the circumstances and the date of the accident or illness. The special application form, can be supplied by our central offices, is signed by the insurant and sent to the central offices.
- Doctor' s opinion, which will quote the date of the incident, the body damages and the period of temporary total or partial disability for work. The Insurrer may opt to examine the insurant with its own doctor.
- Original receipts for medication and diagnostic examinations, that occured with a bill of the doctor.
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In the event that needed hospitalisation in nursing institution, they are then required support documentation as:
- Invoice Prototypes of expenses of hospitalisation.
- History of hospitalisation.
- The tickets when insert to and when leaving from the hospital.
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COMPENSATION BECAUSE OF DEATH
The following certificates are required in this case:- Birth certificate of the dead insurant.
- Death certificate.
- Doctor or hospital certificate, stating the date and cause of death. In the event of a road accident, the police report should also be submitted.
- Inland Revenue certificate with regard to the tax that corresponds to the compensation that is to be paid to the beneficiary.
- In the event of underage beneficiaries, definition of legal delegate.
- Insurance policy.
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If the dead has not left a will, the following are required:
- Court Certificate stating that a will has not been published.
- Certificate of nearest relatives.
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COMPENSATION FOR PERMANENT TOTAL DISABILITY (P. T. D.) AND EXEMPTION OF PAYMENT OF PREMIUMS (E. P. P.)
The following supporting documents should be submited:- Written notice about the disability rates that are reported in the terms of cover.
- Decision of director of social security, for disability over 67%, where the rates of disability are clear and for which the insurant will receive pension.
- Photocopy of examination booklet of social security.
- Under certain circumstances, a copy of the disease history.
How I change personal information?
By completing a simple form, that you can get from this network place, your insurance office or from any company' s office, you write the changes in your personal information. You then send the application form to the central offices, where they will send you an additional form of modification of insurance policy, which declares your new personal information.top
What do I do if I lose my insurance policy?
You must inform the company about the loss of insurance policy and request a copy. Write an application of N. 1599 and send it to the company to declare the loss of the insurance policy. The form can be downloaded and printed directly from the web site. In the form, you report that you have lost the original insurance policy contract and request a new copy. You must then validate your signature at any police station. Send the completed and validated form to the central offices. We will create a copy and dispatch it to you.top
How can I get debriefed about my insurance policy?
You can send us a simple written application asking to be debriefed on the current value of your insurance policy. For safety reasons, information is directed only to the insurant.top
What plans are there to pay my premiums?
You can pay the premiums in monthly, quarterly, half-yearly or annually. The less you spread the premium, the less expenses you incur. The payment does not incur any extra expenses.top
Do I get tax deductions for my insurance program?
CERTAINLY YOU GET TAX DEDUCTIONS. All insurance and pension programs, have great tax deductions, up to 40% of the premiums with a limit of 440€. Each February you receive the "Certificate of premium payment", which you include in your tax statement. They will deduct the appropriate ammount automatically for life insurance.top